The Collections / Recoveries Department of Lustig, Glaser & Wilson, P.C. consists of attorneys, paralegals, collectors, skip-tracers and support staff, all working together to accomplish a common goal: the quick and effective recovery of delinquent and charged-off accounts for our creditor clients. LGW’s highly trained staff has extensive knowledge and experience in all aspects of debt collection and creditor representation. As a law firm, we are well aware of the applicability of both state and federal consumer laws to third-party debt collectors. To insure compliance in this regard, LGW has developed an extensive employee training program and has established written collection policies and procedures that serve as guidelines to which all employees must adhere. Our knowledge, training and experience insures that Lustig, Glaser & Wilson, P.C. handles our clients’ accounts in a thoughtful and professional manner.
Additionally, Lustig, Glaser & Wilson, P.C. has instituted performance standards to insure that all matters referred for collection are vigorously pursued.
Lustig, Glaser & Wilson, P.C. is committed to remaining at the forefront of legal debt collections technology. Our in-house IT staff has spent many years developing and refining the firm’s proprietary collection software, incorporating therein such advanced capabilities as document imaging and retrieval, remote account access, multiple EDI interfaces, integrated internet and e-mail access, barcode technology, check by phone, credit/debit card processing and an integrated predictive dialer. The development of our own proprietary software also allows our firm to easily automate workflow, to quickly incorporate new technologies as they become available and to rapidly respond to the changing needs of our clients and the collections environment in which we operate.
Electronic Interfacing and Information Reporting
In today’s collection environment most creditors place accounts and exchange data with their law firms electronically via EDI. Lustig, Glaser & Wilson, P.C’s in-house IT staff has extensive experience in creating EDI interfaces and can quickly develop and implement a new EDI interface to meet any client’s needs. Additionally, our extensive experience in utilizing EDI allows LGW to quickly and accurately open new accounts placed with the firm and to keep our clients fully informed as the collection process progresses.
Those clients who utilize non-EDI forms of account placement and information exchange can still benefit from LGW’s high level of collections automation. LGW’s proprietary collection software is designed to automatically notify non-EDI clients via e-mail as important events in the collections cycle occur. Non-EDI clients receive automated e-mail notification of events such as the initial demand made upon the debtor, suit filing, service of process, the entry of judgment, garnishments, and voluntary and court ordered payment arrangements. Additionally, on at least a monthly basis, the firm’s software automatically generates and automatically e-mails to our non-EDI clients, an Excel spreadsheet providing up-to-date account information, a summary of our collection efforts and account status information.
Lustig, Glaser & Wilson, P.C. is a member of the National Association of Retail Collection Attorneys (NARCA) , the Massachusetts Creditors Bar Association (MCBA), and the Debt Buyers’ Association (DBA). Additionally, LGW is listed with the National List.